السلام عليكم ورحمة الله وبركاته

انا شريت لابتوب اسوس من امازون السعودية والبايع كان USstore الضمان الي عليه ضمان عالمي , الجهاز صارت حرارته مرتفعة كثير بعد سنة من الشراء وديته على الضمان 3 مرات ومافي فايدة 3 اشهر الان والمشكلة موجودة تواصلت مع اسوس فترة طويلة , وطالبت بتبديل الجهاز , ردوا علي بهذا الرد وش السالفة احد عنده خبره ؟

Customer Service Feedback

Dear Dear Golden Frieza,


We deeply apologize for this inconvenience this may have caused you.

However, warranty may vary by country, Asus middle East can assist you with the International Warranty support by repair solution only.

If spare part is needed Repair, repair time may take longer time than usual due to spare parts may not be available in the country and need to outsource first from other region since the device was Imported by your reseller from other region that is beyond Asus control..


Refer below link of the Warranty Terms - International Warranty and Support

https://www.asus.com/support/images/upload/warranty/me-en_Gaming%20NB.pdf


For an alternate solution you may need to coordinate with your reseller to assist youre replacement request.

Your reseller will have to coordinate with their respective distributor from where they imported the device.

​

Please also be advised on below link of the Authorized retailer in KSA for a worry-free service solution.

https://www.asus.com/sa-en/About_ASUS/where-to-buy/

https://www.jarir.com/sa-en...


Hoping for your understanding